47% of patient calls happen outside office hours. Without after-hours coverage, those calls go to voicemail — and 80% of patients who reach voicemail don't leave a message. They call your competitor instead.
Configure your office hours in Axis. During business hours, calls ring your front desk normally. After hours, calls forward automatically to Ava.
After hours, Ava answers every call with your clinic's greeting. She handles scheduling, answers common questions, and takes detailed messages.
Ava recognizes urgent symptoms and routes those calls to your on-call provider. Non-urgent calls are logged with detailed notes for morning follow-up.
Your staff arrives to a complete summary of after-hours activity: calls received, appointments booked, messages taken, and any urgent items flagged.
Patients calling at 7pm or Saturday morning can book appointments immediately instead of calling back (or not) the next business day.
When after-hours calls are handled, your staff doesn't face a backlog of voicemails every morning. They start the day focused on in-office patients.
Ava asks the right questions to distinguish urgent from non-urgent calls. True emergencies reach your on-call provider; everything else waits safely.
No need to hire an answering service or rotate staff for weekend phone duty. Ava covers every hour your office is closed.
Yes. Many clinics start with after-hours coverage only. You configure when calls forward to Ava — after 5pm, weekends, holidays, or any custom schedule. During business hours, your phone rings normally.
You configure your on-call rotation in Axis. When Ava identifies an urgent call after hours, she transfers directly to the on-call provider's mobile number or pager.
Traditional answering services cost $200-500/month, have hold times, use scripts, and can't book appointments. Ava answers instantly, sounds natural, books from your live calendar, and costs less.
Join the pilot program and see the difference Axis makes for your clinic.
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